ग्राहक संरक्षण कायदा

    दिनांक :06-Apr-2021

 Adv. Gouri Chandrayan

In last blog we discuss on International Consumer Day and now we discuss on National Consumer Day. The Consumer Protection Bill, 1986 was passed by both the Houses of Parliament and it received the assent of the President on 24th December, 1986. It came on the Statutes Book as THE CONSUMER PROTECTION ACT, 1986. It was a golden day for the Indian consumers. Our organization Akhil Bhartiya Grahak Panchayat made a draft of this bill. In this committee Adv. Govind Dasji Mundada, Bindu Madhav Joshiji, Rajabhau Pophali, Smt. Swatitai Shahane, Sureshji Bahirat was the members of this committee. After 1986 this Act was amended so many times as required. 

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1.    The Consumer Protection (Amendment) Act, 1991 (34 of 1991) (w.r.e.f. 15-6-1991).

2.    The Consumer Protection (Amendment) Act, 1993 (50 of 1993) (w.r.e.f. 18-6-1993).

3.    The Consumer Protection (Amendment) Act, 2002 (62 of 2002) (w.r.e.f. 15-3-2003)           

And other amendments also.


The Consumer Protection Bill, 1986 seeks to provide for better protection of the interest of consumers and for the purpose, to make provision for the establishment of Consumer councils and other authorities for the settlement of consumer disputes and for matter connected therewith.

 (a)       The right to be protected against marketing of goods which are hazardous to life and property;

(b)       The right to be informed about the quality, quantity, potency, purity, standard and price of goods to protect the consumer against unfair trade practices;

(c)        The right to be assured, wherever possible, access to an authority of goods at competitive prices;

(d)       The right to be heard and to be assured that consumers interest will receive due consideration at appropriate forums;

(e)       The right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers; and

(f)        right to consumer education.

 Safeguarding the consumers interest

The consumer protection Act 1986 has been enacted to promote and protect the right of the consumers. The new law provides for simple speedy and inexpensive redressal of grievances and is compensatory in nature extent and coverage of the Act. The Act applies to all goods and services whether in private, public or cooperative sector.

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 Now we can see the Features of consumer protection Act.

The following are the main features of the consumer protection Act

1.      The consumer protection Act is applicable for the sale of all types of goods and services.

2.      The consumer protection Act is applicable for public, private and cooperative sectors.

3.      The provisions of consumer protection Act are supplementary to natural Justice.

4.      The consumer protection Act mainly includes provisions regarding consumers, their complaints, redressal of the complaints Etc.

5.      The consumer protection Act was passed on 24th December 1986 which was amended on 20th November 1987 and on 14th June 1988.

6.      The consumer protection Act extends to the whole of India except the state of Jammu and Kashmir.

7.      The main object of the consumer protection Act is to provide for better protection of the interest of consumers and for that purpose to make provision for the establishment of Consumer Councils and other authorities for the settlement of consumer’s disputes and for matters connected therewith. But still consumer awareness and unity is need of hour.

   I think In order to implement the law, the following activities are essential.

1.      There should be planned programme of consumer education. ‘Consumer protection’ subject should be included at school and college level syllabus.

2.      Law should be explained in simple language. It should reach the common man and this responsibility should be undertaken by the government, manufactures and consumer organizations also.

3.      Consumer should get justice without any delay and without the help of lawyers. Hence, immediate decisions, penal provisions, methods should be adopted.

4.      There should be restrictions on false, deceptive and misleading advertisements.

5.      The traders and producers shall undertake the programmes of ‘Consumer Awareness’ and ‘Standard Production’ at their cost as social responsibility and obligation.

6.      Consumer organization should contact international organizations and with the help of mass communication, they should undertake the programmes of consumer organization and education.

7.      The consumer should safeguard themselves against exploiting by fraudulent businessmen and industrialist.

 Then and then only consumer will be a king.